When patients visit the Meredith & Jeannie Ray Cancer Treatment Center in Laramie for a treatment, Sueann is typically the first staff member they meet with before every appointment. She takes patients’ vitals, assess pain levels, inquires about prescriptions, and perhaps most importantly, she answers their questions. And if she can’t answer them, she tracks someone down who can. This delicate position requires a careful listener, precise note-taking and a big heart, all of which Sueann prides herself on. Systematic communication between herself, patients, nurses and physicians is key, and Sueann is an important link in this channel.